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Taking Legacy Software To The Next Level Of Automation.

Messeo is a web based application that integrates with other applications and allows to intercept their processes in a way that they are presented on mobile devices (and web).

Client.

Netia SA is the largest alternative telco operator in Poland. It connects 23000 km long metropolitan networks in over 100 of the largest Polish towns and cities and provides several international connections.

Poland
Mobile Security
12 months

Netia wants to increase business efficiency by revisiting its legacy decision processes

Challenge.

Netia wants to increase business efficiency by revisiting its legacy decision processes.

In 2017, Netia understood the need for redesigning their operational processes to improve speed-effectiveness and increase its decision-making. They wanted to transform the manual decision-making process from the different legacy software systems by making them centralized, automated and data-driven. They also wanted to add a new survey system for in-house employees.

Netia aimed to integrate many of the legacy software services with a new solution to eliminate the need for managers to manually use particular systems to make decisions. All of those actions would be moved to a cell phone with a preinstalled application.

Netia contracted Genuitek as a technology partner to help them address their needs with an efficient IT solution.

Solution.

A centralized automated system for decision-makers

As a first step, Genuitek performed an on-site discovery for Netia, to understand their key needs and translate them into a technological solution.

As soon as the scope had been agreed with Netia, Genuitek proceeded with MVP development. One of the critical challenges for the team was the timeframe of two months for the MVP, delivered from scratch.

DEVOPS
SERVICES
WEB
DEVELOPMENT
MOBILE
APP
PROCESS
AUTOMATION

Notification Hub System

The N-Hub System that Genuitek designed and delivered for Netia works as a complex solution for the customer’s needs.

  • The solution is based on the own Notification Hub System – a web-based and mobile application that integrates with other applications and takes the decision processes straight to the mobile phone.
  • The N-Hub System also includes a survey module and the administration dashboard.
  • The solution uses data science to provide additional information related to the process to make the manual decision-making easier and efficient.
  • The solution was installed in Netia intranet and has been integrated with several core processes helping managers to make decisions faster and easier. 

“Genuitek has developed a well-designed, flexible solution based on the own product, which allows us to automate selected business processes on the intranet. Instead of tracking individual applications connected to the corporate network, our managers can now safely control processes, i.e. vacation requests, forms etc. using only one mobile application.

Rafal Falana
Head of Infrastructure, Netia, Poland

Impact.

Reduced costs and higher profits with a single point of orchestration

The N-Hub established a single point of orchestration for all of Netia’s previously disconnected systems. A streamlined communication among our client’s internal systems eliminates the need for manual interaction and saves time.

Impact In Numbers

0 %

Managers make decisions with ease, mostly by one-click as the tool has automated 75% of included processes.

0 %

Saving 25% of decision time in HR processes.

0 %

Of our Client’s employees time can be used on other processes vital to company’s services.

Success Cases.

We are very proud of the service we provide and stand by every product we carry. Read our testimonials from our happy customers.

TELCOM, POLAND

NETIA

Messeo is a web based application that integrates with other applications and allows to intercept their processes in a way that they are presented on mobile devices (and web).
HEALTHCARE, DENMARK

SUNDHEDS DANMARK

We created a patient service platform developed by patients for patients with the purpose of providing a groundbreaking service, where the patients are in the center of attention, reduce the waiting time and furthermore structure the treatment process.
BANKING, POLAND

ING BANK

ING’s SME division contracted Genuitek to participate in the project to create new e-banking solution. ING preferred Genuitek to other vendors due to our strong technical expertise and the ability to quickly ramp-up and scale the project team.

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